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EVV: Getting Started with Verified Visits

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Brittco Support
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Brittco offers 3 ways to verify a visit: Mobile, Telephony and Manual Entry.  Below are the instructions for each means of verification.

Mobile Visit Verification

Mobile visit verification will be the primary means of capturing your visits.  This must be accomplished from a GPS-enabled device, like a smartphone or tablet.

  1. Log into Brittco.
  2. Go to the HPC screen.
  3. The time and date entry fields will be locked, per EVV rules, so all that needs to be entered is the client being served and location.  To officially clock in, hit the Clock In button.  Note: Your GPS coordinates will automatically be captured if you allow the site permission to use your device's GPS.
  4. Once you've completed the visit, make sure the active visit is selected and hit Clock Out to clock out.

Telephony Visit Verification

Telephony Visit Verification is a secondary means of capturing a visit.  If you are having trouble connecting to the internet or are unable to get an accurate GPS reading, these are the instructions you should follow.

Clocking In

  1. Dial your Brittco EVV Hotline number from a verified phone.
    • Each agency will have their own number to dial, and this number will be located on the HPC screen:
      mceclip0.png
    • A verified phone is the home or cell phone number added to each client on the Client Information screen.  If a call is received from an unverified number, you will not be able to proceed.
  2. Enter your 4-digit PIN number, assigned to you by an administrator and located on the HPC screen for reference: 
    mceclip0.png
  3. You will now hear the names of the clients associated with the phone that you are calling from.  Enter the number of the client you are clocking in with.
    • If only one client is associated, he or she will automatically be selected.
  4. You will now hear the names of the locations associated with that client.  Enter the number of the location you are clocking in from.
    • If only one location is associated with that client, it will automatically be selected.
  5. You will now hear a message saying you've successfully clocked in.

Clocking Out

  1. Dial your Brittco EVV Hotline number from a verified phone.
  2. Enter your 4-digit PIN number.
  3. Press 1 to clock out of your current visit.
  4. You will now hear a message saying you've successfully clocked out.

Note: The software will automatically create the corresponding time on the HPC screen after clocking in and out with this telephony feature.

Manual Visit Verification

If a DSP is unable to clock in or out of a visit, an administrator is able to manually enter a verified visit within 24 hours of the service being provided.

  1. The Admin or Attendance Manager logs in to Brittco and goes to the HPC screen.
  2. Fill in the fields associated with the visit: date, start time, end time, location, client and staff.
    • If the DSP clocked in but did not clock out, select the record from the table at the bottom of the screen and only enter the end time.
  3. Enter the Reason Code(s).  If only entering the end time, you only need to give one reason.  If entering both the start and end time, you will need to give a reason for each.
    • The list of valid reasons are:
      • Individual Data Issue
      • DCW/NAP Error
      • Device Issue
      • Telephony Issue
      • Split Visit - Overtime
      • Split Visit - Multiple Programs
      • Split Visit - Home Care Attendant
      • Individual Is Displaced
      • Retroactive Eligibility Determination
      • Retroactive Payer Change
      • Group Visit